Red Hat NETWORK 4.1.0 - Guide d'installation télécharger pdf (Page 22)

Appendix A. Troubleshooting

If you experience odd behavior, crashes, or have other issues during installation, this chapter

is meant to help you solve the problem if possible and, failing that, describes where logs are

located and other information that can help your Citrix Solution Provider and Citrix track and

resolve the issue.

Note

We recommend that you follow the troubleshooting information in this chapter solely

under the guidance of your Citrix Solution Provider or Citrix Support.

Citrix provides two forms of support: you can receive free self-help support via the Support site, or

you may purchase our Support Services and directly submit requests by filing an online Support

Case. Our free web-based resources include product documentation, a Knowledge Base, and

discussion forums.

The XenServer Host installation CD runs Linux, so most standard Linux commands can be used

to diagnose installation problems. There are three virtual terminals available during installation,

which display the installation menu, an interactive console and an event log, respectively. Use

the ALT + F1-F3 keys to toggle between the virtual terminals.

You can check some basic things in the interactive terminal:

• fdisk lists all disks that can be seen as a result of the loaded storage device drivers. If a

particular device driver did not load, for example,the driver for a RAID card, then the disks

attached to that card will not appear in the output from the fdisk command.

• ifconfig shows the network configuration of physical NICs, including their IP addresses, net-

masks, and gateway.

• ping can be used to verify network connectivity from the XenServer Host to a remote IP ad-

dress and vice-versa.

You should use the two additional virtual terminals solely under the guidance of your Citrix So-

lution Provider.

Installation logs are written to /install/tmp/

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 ... 41 42

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Red Hat NETWORK 4.1.0 - Guide d'installation Page 22