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Service Desk Integration in Job Manager

When VCM Service Desk Integration is licensed and activated, it suspends any requested change to a

VCM-managed machine while VCM integrates with the Service Desk application to pass the change

through a change management process. If a job was suspended in VCM, it appears in Administration |

Job Manager | Pending Response. Once the job is approved, it is released to run, thereby appearing in

either the Job Manager | Running or Job Manager | Scheduled nodes. Jobs integrated with VCM

Service Desk Integration are listed by RFC in the Job Manager data grids.

Click Administration | Job Manager to display the VCM Job Manager node.

NOTE Jobs for VCM Patching-managed machines appear in the Patching Job Manager, not the VCM Job

Manager. Locate these jobs at: Patching | Administration | Job Manager. Click VCM Patching

Administration | Job Manager | Pending Response to locate jobs that are currently awaiting approval.

Click VCM Patching Administration | Job Manager | Running or VCM Patching Administration |

Job Manager | Scheduled to locate approved jobs that are currently running, or are scheduled to run.

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Red Hat NETWORK PROXY 5.3.0 - Guide de l'utilisateur Page 206