Red Hat NETWORK PROXY SERVER 4.0 - Guide d'installation télécharger pdf (Page 240)

240  Websense Installation Guide

Appendix B: Troubleshooting

f. The values need to be checked on the Remote Filtering Client

machines. Contact Websense Technical Support for assistance. The

technician will need the information gathered in the previous steps to

verify that communications are properly configured.

10. Check that the pass phrases match.

The pass phrase for Remote Filtering Server and the Remote Filtering

Clients must match. Checking to see if they match requires access to

configuration and registry files. Incorrect changes to these files can

interfere with machine operation. Contact Websense Technical Support

for assistance.

If the pass phrase used for all Remote Filtering Clients does not match the

pass phrase configured for the Remote Filtering Server:

a. Reinstall the Remote Filtering Server and enter the proper pass phrase

when prompted.

b. Reinstall the Remote Filtering Clients, using the same pass phrase.

If Websense Client Policy Manager (CPM) is installed, or will be installed

in the future, note the following:

 If Websense Client Policy Manager (CPM) is already installed in your

network, you must enter the same pass phrase used when installing

CPM.

 If you install CPM in your network in the future, you must use the

same pass phrase you used to install the remote filtering components.

11. Ensure that the load balancer is forwarding packets to the Remote

Filtering Server.

If you are using a load balancer, ensure that it is forwarding packets to the

Remote Filtering Server. See your load balancing appliance or software

documentation for configuration information.

1 2 ... 235 236 237 238 239 240 241 242 243 244 245 ... 249 250

Pas de commentaire

Red Hat NETWORK PROXY SERVER 4.0 - Guide d'installation Page 240